Welcome To AgapelandMusic.com
Frequently Asked Questions

ORDERS PRODUCTS

Do you ship internationally? If so, how much does it cost?

We ship worldwide.  Shipping and handling is based on the weight of your order and the destination.  Please add the items to your shopping cart and begin the checkout process.  You will be given the exact shipping and handling amount prior to entering your payment information and completing checkout.  


I added items to my cart, but it's empty. Why?

Cookies allow a visitor's computer to memorize the items in their cart while they navigate our site. If this is not working, try deleting your cookies using the instructions in the following document:

How do I delete my cookies?

Cookies need to be enabled to work with our shopping cart. You can usually check this under "Internet Security" or "Internet Options" settings in your browser. If you've recently installed a Firewall or other security and privacy software, you may also need to make sure it is allowing cookies to be sent to your browser.


How soon can I expect my order to be shipped?

We ship our orders the same day whenever possible.  If an order misses our cutoff it will be shipped the following business day.  All orders are processed within 24 hours.  You will receive a shipping notification via email when your order ships.


What should I do if it has been more than 24 hours and I have not received my shipping notification? Sometimes the emails we send get rerouted to a spam or bulk mail folder.  If you have not received your shipping notification, please check and see if the email was rerouted to a spam or bulk mail folder first.  If you still have not received a notification, please send an email to agapelandmusic@aol.com and we will resend your package tracking number. If your email was sent during normal business hours (Mon-Fri 8AM-5PM ET) we do our best to respond within 4 hours. If you've sent it during non-business hours you can expect a response within 24 hours.

Who should I contact if I have a question about my order? Please send an email to agapelandmusic@aol.com. If your email was sent during normal business hours (Mon-Fri 8AM-5PM ET) we do our best to respond within 4 hours. If you've sent it during non-business hours you can expect a response within 24 hours.


I remember that the vinyl LP record versions of some Agapeland musicals had booklets. Do the CDs have booklets?

The CD sleeves have all the words to the songs to help you learn them and sing along.  The sleeves do not have any story books or artwork. The Music Machine and the Agapeland Character Builder Story Books are also available on DVD video.


Are the Agapeland Fruit of the Spirit books and tapes still available?

The Agapeland Fruit of the Spirit Story Books, called the Character builder series, were originally released with an audio tape or LP have been converted to video.  We carry the Character Builder Story Book 8 DVD set. Click here to view them: http://www.agapelandmusic.citymax.com/character_builder_story_books.html


Do you carry the sheet music, score, choral arrangements, or accompaniment CDs for any of these musicals?

Unfortunately, these are no longer produced and are no longer available.  We do not have any further information at this time.


I don't see a title that I am interested in. Is it available?

Many Agapeland musicals have been rereleased onto CD, but not all. 

The following have not been rereleased onto CD:
"Adventures in Agapeland"
"Animals and Other Things"
"Agapeland For The Whole Family - The National Philharmonic Orchestra of London"
"Gingerbread Fair"
"Holly Heart Agapeland At Play"

"I am God's Project"
"Lullabies and Nursery Rhymes" "Welcome to Agapeland"

We do not have any information about if or when these might be release onto CD. 

The following items ARE available on CD.  Click on the links below:

Bullfrogs & Butterflies: God is My Friend, CD
Bullfrogs & Butterflies: God Loves Fun, CD
Bullfrogs & Butterflies: God Is Great, CD
Bullfrogs & Butterflies: I've Been Born Again, CD
 

How can I return an item?

RETURN PROCEDURES:
Yes, new, unopened CDs can be returned within 30 days.  We are unable to accept returns of opened CDs.

Send an email to AgapelandMusic@aol.com and request an RMA number for the items you want to return.  Returns should be insured for your purchase price.  Shipping and handling is non-refundable.